Policies

Free Shipping: Orders above AED 250 qualify for free shipping. For orders below AED 250, a shipping charge of AED 25+VAT will apply.
Delivery Time: Deliveries will be made within 2-3 working days after the order is placed.

If any defect or mismatch with the order is found, please inform the delivery agent immediately.
The goods are not eligible for return or exchange unless a defect or order mismatch is reported at the time of delivery.

Cancellation requests must be submitted before the order is dispatched.
No cancellations will be accepted once the order has been dispatched from our facility.

To initiate a refund, the customer must contact our office with the required details.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.’’
https://elvybysavora.com will not pass any debit/credit card details to third parties.’’
https://elvybysavora.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://elvybysavora.com (website) cannot guarantee the security of any information that is disclosed online.’’
https://elvybysavora.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

“SAVORA FOOD INDUSTRY L.L.C” maintains the https://elvybysavora.com Website ("Site").
United Arab Emirates is our country of domicile, and UAE law governs all transactions.
We accept Visa, MasterCard, mada, American Express, UnionPay, Tabby, UCB, Discover and AED as the transaction currency.
Services are not available to OFAC-sanctioned countries.
Minors under 18 cannot register or transact.
Cardholders must retain transaction records and comply with policies.
Users are responsible for account confidentiality and unauthorized use.
The company owns and operates under its trade license.
Purchases, disputes, and claims are governed by UAE law.
Displayed prices and charged amounts will match transaction receipts.

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Policies & ToC